PRIVACY POLICY

CONTACT INFORMATION

• Data Controller: TURÍSTICA KONRAD, S.L. (hereinafter, “Caleta Suites”)
• CIF: B38333985
• Registered Address: C/ El Sauce N.º 1, Portal 1, URB. El Madroñal, Fañabé, 38660 Adeje, S/C de Tenerife, Spain
• DPO Contact Email: lopd@caletasuites.com

PRINCIPLE OF INFORMATION

Below is a detailed description of the data processing activities carried out through the website https://caletasuites.com/ (hereinafter, the “Website”).

Purpose of Data Processing

Personal data collected through this Website will be processed for the following purposes:

1. Information Requests and Inquiries: Managing inquiries, requests for information, and communications made via email or phone.
2. Commercial Communications: Sending commercial communications regarding news, exclusive content, updates, and special offers from Caleta Suites (subject to user consent via the corresponding opt-in checkbox).
3. Reservations: Managing reservations made through the Website by users. For further details, please refer to the Reservation Terms and Conditions published on the Website.

The Data Controller uses a payment platform that complies with legally required security guarantees. Any issues or malfunctions related to the payment platform should be addressed directly to Redsys, Stripe, AddonPayments, Posmy, PayPal, Mercado Pago, EasyPay, or Flywire.

Categories of Data Processed

The following personal data may be processed for the purposes described in this Privacy Policy:

• For inquiries and information requests:
  • Name, Surname, Email
• For commercial communications:
  • Name, Surname, Email
• For reservations:
  • Name, Surname, Gender, Identity document (DNI, passport, TIE), Nationality, Postal Address, City, Country, Phone number (landline/mobile), Date of Birth, Email, Relationship between travelers (if a minor is included in the reservation).

Users must provide accurate, relevant, and non-excessive data in relation to the stated purposes.

Users are solely responsible for the accuracy of the information provided and will be personally liable to Caleta Suites, affected individuals, and the Spanish Data Protection Agency if they provide false information or third-party data without consent.

Mandatory fields in registration forms must be completed; failure to provide required data may result in an inability to process the request.

Users must notify Caleta Suites of any changes to their data to ensure it remains accurate and up-to-date.

PROCESSING OF MINORS’ DATA

Caleta Suites does not knowingly collect personal data from minors without parental or legal guardian authorization. If a minor submits a registration form without proof of authorization, the request will be deleted without further processing.

LEGAL BASIS FOR PROCESSING

The legal bases for data processing are as follows:

• For inquiries and information requests:
  • Explicit consent.
• For commercial communications:
  • Explicit consent.
• For reservations:
  • Explicit consent for booking requests.
  • Pre-contractual/contractual necessity.

By marking the corresponding checkboxes in registration forms, users provide explicit, free, and unequivocal consent for data processing. Additionally, when users send emails or make phone inquiries, consent is presumed for the requested information.

Unsubscribing from Commercial Communications

To opt-out of commercial communications, users can send an email to lopd@caletasuites.com with the subject: “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS”.

DATA RETENTION PERIODS

• For inquiries and information requests:
  • Until consent is withdrawn.
• For commercial communications:
  • Until consent is withdrawn.
• For reservations:
  • As per Royal Decree 933/2021, which establishes mandatory documentary registration and information obligations for hospitality and vehicle rental services.

DATA RECIPIENTS

• For inquiries and information requests:
  • Data will not be shared with third parties unless required by law.
• For commercial communications:
  • Data will not be shared with third parties unless required by law.
• For reservations:
  • Data may be shared with competent authorities as per Royal Decree 933/2021.
  • In case of payments, data may be processed by financial institutions.

Data will not be transferred to third parties except where legally required. If Caleta Suites plans additional data transfers, users will be informed accordingly.

DATA HOSTING AND THIRD-PARTY ACCESS

This Website is hosted on servers located within the European Union, solely for hosting purposes. The hosting provider does not have access to users’ personal data.

Similarly, email communications and backup copies are managed by companies located within the European Union, ensuring compliance with applicable data protection regulations.

Any third parties who access Caleta Suites’ data (including external service providers) are subject to data processing agreements as required by applicable laws.

ADDITIONAL DATA PROCESSING INFORMATION

1. Customer Check-In

Upon check-in, guests consent to the processing of their personal data (and that of their companions) for managing check-in and check-out procedures.

• Legal basis:
  • Royal Decree 933/2021, which mandates traveler registration.
  • Contractual necessity (for accommodation services).

This data must be collected for legal compliance. Refusal to provide this information will result in inability to provide accommodation services.

• Data retention:
  • Stored for the period established by Royal Decree 933/2021.
  • Shared with competent authorities as required by law.
  • No international data transfers will be made.

2. Billing

If you contract our services, you expressly consent to the processing of your personal data for billing management.

• Legal basis:
  • General Tax Law (Law 58/2003, of December 17), which mandates invoice issuance.

Billing data will be stored for the legally established retention periods in accounting and tax regulations. Relevant public authorities may access this data if required by law. No international data transfers will be made.

EXERCISING YOUR RIGHTS

Users may exercise their rights of access, rectification, erasure, data portability, and restriction or objection to processing at any time by submitting a request, along with proof of identity, to:

Postal Address:
Turística Konrad, S.L. (Caleta Suites)
C/ El Sauce N.º 1, Portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje – S/C de Tenerife, Spain

Email: lopd@caletasuites.com

The Data Controller must respond within one month (extendable to two months for complex requests). If users are dissatisfied with the response, they may file a complaint with the Spanish Data Protection Agency (www.agpd.es).

MODIFICATIONS TO THIS PRIVACY POLICY

Caleta Suites may modify this Privacy Policy to reflect regulatory updates. Any modifications will be published on this Website to ensure users remain informed.

Last modified: March 13, 2025